Support center
How can we help?
Answers to common questions, fixes for course data, and a direct line to the team.
FAQ
Frequently asked
Getting started
iPhone (iOS 15 or later) and Android phones (Android 7 or later), plus companion apps for Apple Watch (watchOS 10 or later) and Wear OS 3 or later.
Cadd-E, the AI caddie
Cadd-E picks a club for every shot from the distance, wind, temperature, elevation, your bag and your handicap. Tap Cadd-E on the map for an AI read of the hole: the club, where to aim and one tip. Mention @Cadd-E in chirps to ask anything mid-round, get coaching in Swing Lab, and ask from your watch.
Interactive map & GPS
The map measures from where you’re standing, so it opens when you’re within half a mile of the course. It also needs the hole’s green and tee locations. If they’re missing, tap “Ask us to map this course” in the app.
Swing Lab
Prop the phone at hip height three or four steps away with your whole body in frame. Face-on (camera facing your chest) measures turn and sway; down the line (behind your hands, toward the target) measures plane and path, and can trace the ball.
Simulator (coming soon)
Soon. The simulator is still in development: we’re taking the time to get the launch monitor, the courses and the 3D graphics right before it goes out. It will arrive in an update to the ChirpNChip app, and we’ll announce it here and in the app.
Apple Watch & Wear OS
See the distance to the green, get an instant club pick, keep score with the crown or bezel, ask Cadd-E for a club and a tip, measure your shots, and check where everyone stands. Turn on Track my shots and it logs each swing where you hit it, so Cadd-E learns how far you really hit every club. The swing sensor also times your tempo and club speed for Swing Lab, and for the simulator when it arrives.
Chirps, leagues & handicaps
The group chat for a round: messages, photos and videos, plus automatic shout-outs when someone makes a birdie, eagle or ace.
Account & privacy
Settings → Notifications has a switch for each kind: buddy requests, round invites, buddies teeing off, big shots, chirps, likes and comments, and leagues.
Course corrections
Something wrong with a course?
A wrong par, an old yardage or a green in the wrong spot throws everything off, including Cadd-E. Tell us and we’ll fix it for every golfer who plays there.
Email a correctionFastest: from the app
- 1Open the menu and tap Help & Support.
- 2Tap Fix course info and search for the course.
- 3Pick what’s wrong and the holes, add details, and send.
Course not mapped at all? On the hole screen, tap “Ask us to map this course” and we’ll add it.
Troubleshooting
Quick fixes
Distances look off
Make sure Location is set to “While Using” with Precise Location on. Step into open sky for a few seconds; trees and buildings weaken GPS. On a watch, keep ChirpNChip open while it finds a fix.
Not getting notifications
Check Settings → Notifications in ChirpNChip, then allow notifications for ChirpNChip in your phone’s settings. Focus modes can hold them back.
Swing Lab can’t read my swing
Film one swing from address to a held finish, under 20 seconds, with your whole body filling most of the frame and good light. Face-on or straight down the line works best.
Watch won’t connect
Open ChirpNChip on the watch for a fresh code (codes last 10 minutes), then go to Settings → Watch → Connect a watch on your phone. The watch needs Wi-Fi or cellular.
Works on
iPhone
iOS 15 or later
Android
Android 7 or later
Apple Watch
watchOS 10 or later
Wear OS
Wear OS 3 or later
Still stuck?
Tell us what happened and which screen you were on. A real person reads every message.